Terms & Conditions

1. Definitions

• "Agreement" — these Terms & Conditions, together with any written scope confirmation issued for a specific engagement.
• "Service" — any of the three service offerings described on this website: Data Tidy-Up, Quotation Drafting Helper, or Team Session.
• "We / Us / Our" — Kelulut Labs, registered in Malaysia, operating from 68 Lebuh Pantai, 10300 George Town, Pulau Pinang.
• "You / User / Client" — any individual or business entity that uses this website or engages our services.
• "Deliverable" — the tangible output produced during a service engagement (cleaned files, template library, session materials).
• "Scope Confirmation" — the written summary issued before any engagement begins, describing what is covered, the price, and the expected timeline.

2. Acceptance of Terms

By using this website or engaging a service, you confirm that you are at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your business. If you do not accept these terms, please do not use the site or engage our services.

3. Service Description

Kelulut Labs provides three defined AI integration services to small and medium businesses primarily in Malaysia. Each service has a fixed price, a fixed scope, and a defined deliverable. Services are available remotely across Malaysia and in person in Penang. We do not operate subscription or retainer arrangements.

4. User Responsibilities

• You are responsible for providing accurate information when submitting the contact form or engaging a service.
• You must have the right to share any files or documents provided to us for service delivery.
• You must not misrepresent the nature of data shared, or share data that contains the personal information of third parties without appropriate authorisation.
• You are responsible for reviewing all deliverables before acting on them.
• You must not use this website for unlawful purposes or in a manner that disrupts its operation.

5. Intellectual Property

The content of this website — text, design, and structure — belongs to Kelulut Labs. You may not reproduce it without permission.

Deliverables produced from your own files (cleaned data, templates built from your quotations, session slides) belong to you once payment is received. We retain no licence to use your data or deliverables after the engagement closes.

General methodology and training materials developed by Kelulut Labs remain our property. Session slides are provided for your internal use only and may not be resold or redistributed.

6. Payment Terms

Pricing

All prices are in Malaysian Ringgit (MYR). The fixed prices are: Data Tidy-Up — RM 130; Quotation Drafting Helper — RM 395; Team Session — RM 655.

Payment

Payment is due before work commences, unless otherwise agreed in the Scope Confirmation. We accept bank transfer to Malaysian accounts. An invoice will be issued upon payment confirmation.

Refunds

If we are unable to deliver within the agreed scope, a full refund will be issued. If you withdraw from an engagement after work has commenced, a partial refund reflecting undelivered work may be offered at our discretion. We do not offer refunds where the full deliverable has been handed over and accepted.

7. Service-Specific Terms

Data Tidy-Up

Work begins only after receipt of your files and payment. The scope covers the files specified in the Scope Confirmation. Changes to scope after work has begun may extend the timeline or require a revised agreement. Cleaned files and the change note are delivered digitally. We delete your original and cleaned files from our systems within 14 days of delivery confirmation.

Quotation Drafting Helper

The tool is built from the quotation samples you provide. We require 12–20 existing quotations. The finished template is connected to the spreadsheet or export file you specify. The two-person handover session must be taken within 30 days of delivery. Follow-up email access runs for 30 days from the handover date.

Team Session

Sessions are booked at a mutually agreed time. For in-person sessions in Penang, the client provides a suitable room for up to 8 participants. Remote sessions are conducted over a video platform agreed in advance. Session materials (slides and checklist) are for internal use only. Follow-up email access runs for 30 days from the session date.

8. Confidentiality

We treat all client files, business information, and engagement details as confidential. We do not share client information with third parties except where required by law. We will not use examples from your business in publicly visible materials without your explicit written consent.

9. Disclaimers

Services are provided on the basis of the information and files you supply. We are not responsible for outcomes that result from inaccurate or incomplete source data. The Quotation Drafting Helper produces draft documents — final responsibility for the content and sending of any quotation remains with you.

The Team Session provides general guidance on working with AI tools. It does not constitute legal, technical, or professional advice specific to any regulatory framework your business may operate under.

We make no representation that any service will produce specific commercial results.

10. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to you in connection with any service engagement is limited to the amount you paid for that engagement. We are not liable for indirect, consequential, or incidental losses arising from use of our services or deliverables.

We are not liable for circumstances beyond our reasonable control, including but not limited to utility failures, force majeure events, or third-party service outages.

11. Indemnification

You agree to indemnify Kelulut Labs against any claims, losses, or costs arising from your breach of these terms, your misuse of deliverables, or your failure to obtain appropriate rights over files or data you share with us.

12. Termination

Either party may terminate an engagement before work commences without penalty. After work has commenced, termination by you does not entitle you to a full refund of fees paid. We may terminate an engagement if you breach these terms or if conditions make completion impractical, and will refund amounts proportionate to undelivered work.

13. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to attempt informal resolution in writing before pursuing formal proceedings. If informal resolution fails, disputes will be referred to the courts of Malaysia, with Pulau Pinang as the preferred jurisdiction.

14. General Provisions

• Entire Agreement: These terms, together with the Scope Confirmation for your engagement, constitute the full agreement between us.
• Severability: If any provision is found unenforceable, the remainder of the agreement continues in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these terms without our written consent.
• Notices: Written notices should be sent to the email or postal address listed in Section 16.

15. Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For active engagements, the terms in effect at the time of the Scope Confirmation apply. Continued use of this website after an update constitutes acceptance of the revised terms.

16. Contact

• Legal enquiries: [email protected]
• General enquiries: [email protected]
• Phone: +60 4 261 7398
• Post: Kelulut Labs, 68 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia